Medication Requests and Refills

We understand the importance of managing your medication effectively and are committed to supporting you throughout the process. 

Requesting Medications:

• Email us at support@kegecenter.com
• Use the Support button in your Patient Portal

Please note: Requests typically require 24-48 hours for review and response during business hours. Adjustments to dosages necessitate an in-person appointment with your provider.

Understanding Refills:

Refilling stimulant medications can be tricky since they are classified as controlled substances. Due to this, your prescription bottle will always show no Refills as the DEA requires providers to send scripts individually:

• Regulation: Each month’s prescription must be sent separately due to DEA regulations.
• Process: If multiple months' prescriptions are sent (up to three), each will be dated for future filling and shown as “no refills” on the bottle.
• Action Needed: Contact your pharmacy 2-3 days before your current supply runs out to request the next script of your medication is filled. They will have the script on file if your provider has sent multiple months of prescriptions.

Scheduled Follow-Ups:

• Routine Check-ins: Follow-up appointments are required every three months for stable patients, or sooner if changes in medication are needed.
• Legal Requirement: Due to DEA regulations, a maximum of three months of medication may be prescribed at one time. Providers must see patients in-person every three months before issuing further prescriptions.

If Issues Arise:

• Prescription Not Found: Sometimes pharmacies may inadvertently delete advance electronic prescriptions. If you’re informed that no scripts are on file, please contact us immediately so we can resolve the issue.

We are here to ensure that your treatment process is as smooth and effective as possible. If you have any questions, need assistance with prescriptions, or any other concerns, please reach out to us at support@kegecenter.com or 480-605-4400.