Sending a message to your provider

KEGE Patient portal allows you to send messages to your providers electronically. You can send messages by following this process:

1. Log into the Patient Portal.
2. Scroll to the bottom of the page and, select the "Send your request" link under "Need help?".
3. Choose the patient that the message is going to be about.
   
4. Click "Contact us".
5. Complete the form and select the category that best fits your needs.
6. Type your message. 
7. Click the "Send" button.
8. Click the "See full profile" button.
9. Scroll down and select the "Support" Icon.
10. Review the request submitted.

Here is a step-by-step visual guide. 

Step 1:

Log into the Patient Portal. Scroll to the bottom of the page and, select the "Send your request" link under "Need help?".

Step 2:

Choose the patient that the message is going to be about.

Step 3:

Click "Contact us".

Step 4:

Complete the form and select the category that best fits your needs.

Step 5:

Click send.

Step 6:

Click the "See full profile" button.

Step 7:

Scroll down and select the "Support" Icon.

You can also send messages to your provider from here by clicking the "Get support" button.

Note:

When you click "Send your request" or "Get support" the widget below will be shown. You will have the option to "Search for help" or "Contact Us". 

• Search for help guides you to relevant articles through key word searches.
• Contact us allows you to send messages to your provider and support team.

Contact us:

1. Verify your name and email address.
2. Select how we can help from the drop-down.
3. Enter the subject/title of the message.
4. Type a detailed description/message you would like to send to the provider.
5. Click on the send button to submit the message.

Messages from Providers

When your provider responds to a message,

• You will get an SMS notification
• You will get a notification message in your patient portal
• Unread messages count gets updated in the 'Messages' menu

Click on the message to view the details.